WEBINAR | Best Practices for Advocates Responding to Hotline Calls
Domestic violence can escalate very quickly and it’s important for victims to be able to reach out and immediately be connected with local and national services. One method of immediate connection is hotlines. In order to successfully run a hotline, all individuals working the hotline must be properly trained. This training focuses on best practices for responding to hotline calls and includes guidance for identifying crises, how to examine the different levels in which crises can be experienced, the steps involved in crisis intervention, how to engage in active listening, and the importance of immediately connecting individuals to supportive resources.